Walked up to a worker and asked for help, she said she'll be back and never came back. Waiting for about 30 min before contacting another one
In the past, we've always liked Petco however avoided buying things there because they are so expensive. Due to the new policy of matching their online prices, we have been upgrading our reptile heating systems and spending lots of $$$. Reasonable prices means Petco is now our go-to places instead of Amazon or Walmart. Hope this policy is permanent!
Expensive and big with events for dogs. Dog friendly.
I went into this store today to return some dog food that my dog would no longer eat, without the receipt and was told by the cashier that he could not take it back because there was not enough left in the bag and I did not have the receipt. I let him know that we have a rewards card that showed we did indeed purchase it from Petco and that I just wanted store credit. He said he would ask his manager who was hiding in the office. He returned and said that the manager had confirmed that I would not be receiving anything without proof of purchase. I told the cashier guy that you have just lost a customer and he said have a good day as if it was not important to him. I called the store shortly afterwords and the next manager I spoke to finally said to come back for the store credit. Poor customer service.... I then drove to Mill plain and stopped in the Petco there to see if this was a company wide issue and to my surprise I was greeted with a smile. I explained the situation the same way and in two minutes I have a gift card and was thanked for coming in to Petco. Thank you Chris for being a great example of customer service! The Orchards store needs you as the manager! I will never again go to Petco in orchards. signed by Disappointed
A place to buy pet products and a great place to have your dog's hair I have a 14 year old Cocker Spaniel those people treated him like a king
Petco Animal Supplies is a US Store based in Vancouver, Oregon. Petco Animal Supplies is located at 11505 NE 4th Plain Rd Suite 82, Vancouver, WA 98662, USA.
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