Great staff and an all-around great variety of execising options. The tanning beds are clean and they offer a good variety of post-workout relaxation options as well. I have always had good customer service there. I also like the unlimited guest pass with the black card membership. The price is right and the person you want to introduce to the club doesn't have an excuse not to go..... its free for them. I would recommend this club to anyone who wants to get started or has been doing it for a while and wants to have a good workout. It will provide both.
I signed up a month ago and what I didn't want to do is have automated take the money out of my account every month I never operate that way. So I do it and I paid 17.17 on the day I joined. 14 days later another 23.99 was deducted. I asked about it and was told that I am good until the 17th of this current month. I have no money on my card. Its my school card and I asked 3 days ago if I can make my payment for the 17th in cash now? I was told that I am currently not in over draft payment or something. The kid talked fast he continued to tell me that they can't accept cash payments the first month. I said my card has no money on it I have the cash right here. He said that he knows that its a hassle but, that is how they do it. They are going to run my card and over draft me at my bank and I'm assuming with them also. I used my on/off feature for my card and turned it off. I could not get a straight answer and I am disappointed because I want to continue going to their facility but, it seems that maybe their customer service is more about collecting the one time dollar instead of practicing service recovery so the customer continues to return on a long term basis instead of a one month short term basis. Not very good business ethics in my opinion. Also I was assured that I won't be charged if I cancel but from what I have been reading on here that is not true. I guess I will find out.
I could care less of what people say negatively about this gym. I am not a hardcore lifter or trainee so I consider this place perfect for me. I have been at this place for at least 5 years now and don't really plan on ever going anywhere else. It is super cheap for what it is. Even more, it really is pretty much a judgement-free place. Although if we really knew what people were thinking and not saying, that might be a different story-lol
Planet fitness is one of the best gyms I have been too. I appreciate the diversity of crowd it brings it and makes everyone feel welcome. The equipment is well kept thanks to the awesome new manager they and the staff is always polite and friendly. It can get very busy and crowded at times, but so does every other gym during those hours. I recommend giving planet fitness a try and see if it a good fit for you!
This place gets a 5 star review because of Sam and Serena. Best customer service I have ever had at a Planet Fitness. They have remodeled and this is a beautiful location.
Planet Fitness Vancouver Wa is a US Gym based in Vancouver, Oregon. Planet Fitness Vancouver Wa is located at 8024 E Mill Plain Blvd, Vancouver, WA 98664, USA.
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