I was very pleased with my experience at Morgan Jewelers. Both Gen and Walter were very helpful and knowledgeable. Gen took the time to determine what I liked and showed me several pieces she thought I would like. I walked out very happy with the necklace earing and ring set my husband purchased for my birthday. I will be back for future jewelry purchases.
When my husband and I purchased my wedding ring from Morgan Jewelers I was in love with the ring. But the headaches caused by them and their jeweler soon diminished its beauty. The trouble started, and never seemed to end, the first time I had it resized. Their guy that does the resizing must hate his job. The first time it came back it was too big and the band was lumpy and uneven. Unhappy with the fit and finish, I sent it back to be redone. When i picked It up a week later, it was STILL too large. So i sent it back again. When i picked it up the band was the right size but it was still lumpy and uneven and now the filigree had a cut in it. I missed my ring and wanted to wear it for a few weeks knowing that I had the warranty and could send it back in whenever. A few weeks go by and the rhodium plating accent over part of the rose gold was starting to come off so i wanted that redone and the filigree fixed. So it was sent off again and at this point i haven't been able to wear my ring for over a month total time! When it came back the last time i almost cried. The sales people AND MANAGER were rude to me like it was MY FAULT their guy does a poor job. The manager was condescending when he commented on how many times I've sent in my ring. And when they presented it to me it didn't even look like my ring anymore! It had black stuff which looked like dirt that wouldn't come out in the designs between the smaller diamonds and the band was still lumpy and scratched! So i decided i was done with the mall Morgan's and took it to the one at Cascade Station. When i explained what was going on one of the ladies was quite helpful and said they work with a different jeweler who takes pride in her work. So it was out another week and when it came back everything was perfect and the black stuff was gone but the rhodium plating accents were gone as well! So i showed them pictures of the ring band new when i bought it and the manager argued that none of their rings like that have that rhodium accent, even though the pictures clearly show it AND it was sent off with the plating on! I told her that's why i bought it. It was one of a kind; only the mall store had it. So they made me print out pictures and include them with the ring and send it back AGAIN. I got a call a week later saying their jeweler lady doesn't know how to do the plating so they were sending it back to the guy who does the sizing and fixes for the mall store and that I'll have to pick it up from them when it's done! At this point i just wanted to burn the damn thing. It had caused such a headache for me. So i begrudgingly picked it up a few weeks later from the mall store once again with them making snide remarks about how the 10th time is the charm. If you buy anything from them get the warranty, but be prepared to get ridiculed every time you have to use it!
I’m a complete novice at buying jewelry and with a newly established anniversary fast approaching, I needed some guidance. Shari was fantastic! She guided me to some beautiful pieces well within my budget and nailed exactly the perfect gift for my wife.
All associates are amazing! They work with you and aren't pushy. Gen was especially a huge help. I am not going anywhere else for my jewelry needs.
They were awesome! Highly recommend. Called to find out if they had the ring I wanted and they did. Came in to a wonderful greeting and exceptional customer service. Will come back. Thank you!
I’ll be back for sure!
Morgan Jewelers Vancouver Mall is a US Jewelry Store based in Vancouver, Oregon. Morgan Jewelers Vancouver Mall is located at 8700 NE Vancouver Mall Dr #145, Vancouver, WA 98662, USA.
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