Really bad attitude when I told her I needed it to be a rush order. I get that it's a hassle for them but that why they charged me more. This has happened multiple times with this place.
Poor customer service! Asked if the hem pants and was told they don't offer this service?? Express Alterations name is misleading!!! Not recommended.....
Wife bought me 2 t-shirts via debit card. Having more free time than her, I tried to return one of them and was told they "CAN"T" because I did not have the original debit card. Really? I guess my assumption all these years was that debit is pretty much the same as paying cash. They could give me store credit...why would I want store credit from a store that says can't? What good is a manager that has no authority to make a decision that would retain a customer? They may have been right, but were they wise....NO, I'll never be back nor will my wife. Blows my mind this day and age when the brick and mortars are fighting the on-line stores for every customer they can get only to let one walk out the door disappointed! Now I am taking back both t-shirts!
Very disappointed, their customer service was insulting. They claimed that the skinny dress I picked up couldn't have been for me because of my body type.
I went they quoted me $50 to hem the top of my daughters dress, I was okay with that then 30 to hem the bottom. I thought it was pricey but still left it. We had to go in 3 different times to get fitted. She was busy told us to come back. So when we went back that's when she said it was going to be $50 dollars more! I was very upset I let her know she quoted us $80 she said NO! She said I can look around I am not going to find another alteration place that's affordable like she is. UNFORTUNATELY we didn't have time to take it somewhere else. Two days away from the event. Try planning your alterations with time I learned the hard way!
Express is a US Clothing Store based in Vancouver, Oregon. Express is located at 8700 NE Vancouver Mall Dr, Vancouver, WA 98662, USA.
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